W17 - Running out of time is a constant status

Just as the title goes, sometimes you wanna have an infinite break that never ends, when you can take your time to read and learn whatever you are interested in. On the contrary, it's necessary to keep in the loop of being fully occupied by work and thus you will constantly find out something new to read and improve. That's how life circulates, or, sucks. 

This week we began with our personas. Instead of using traditional bullet points, we used a new technic to communicate a persona (who is basically a representative for a bunch of people) - storytelling of a person. The structure is: A person needs ... (change) because ... (reason) in order to ... (achievement), thus it helps to remember the bullet points, create a less fictional archetype(since it has a logical structure) and better understanding for the audience. After all. persona is created based on our research insights.

Maja is a teacher in Kiruna. She loves to see how her pupils grow smarter with each semester. It is important to Maja that her lectures are both fun and educational. This is why she is open for interesting ways to teach. She worries about not spending enough time with her own three children as she is frequently tired when she gets home from school.

Brainstorm about media and channels

Brainstorm about media and channels

Brainstorm about media and channels

Brainstorm about media and channels

Then I experimented in brainstorming about the medium and channels as information provider. But it led me to nowhere. The problem is that although the medium could be universal in the service system, it is still determined by the information it carries, not the other way round. Besides, it is difficult to capture the root of a problem immediately. 

One of the three blueprints we created within 1.5 hours. 

One of the three blueprints we created within 1.5 hours. 

And we used blueprints as a tool of ideation. It's better to add a question line which collects all the problems if it is used for ideation and iteration. What we could also experiment is to integrate storyboard in the blueprint. But then, when we were explaining the blueprints for tutoring, I found it super complicate. It's not a tool for communication and we might have used it too early since we haven't had time to refine our concept. A low-fi artefact might help. A role-play or even a pitch. This is something that we have to think through before mid-presentation: the way to present concepts to non-designers. (I'm even wondering if we should use "service" or "stakeholders")

Thursday was the magic day. After we finished our initial pitch for each concept, we suddenly realised that the concepts were still plain and skin-deep. We developed the concept about postcard service a bit further. Then somehow the miracle found us. We came up with a brilliant idea right before the tutoring and visualised it with high spirit. We are still in honeymoon status with this concept even I know at some point we gonna mock it and despise it. How can we preserve the feeling right now? Can someone set up an emotional bank that stores the feelings as deposit and we can reaccess it when we feel depressed?

Postcard exchange service storyboard

Postcard exchange service storyboard

Postcard exchange service storyboard

Postcard exchange service storyboard

Plus, I learned how to create a pitch, not only in an indirect and logical manner that it easy to follow, but also adds more personality to the pitch to make it more attractive.

One of the thrills in childhood is receiving a letter, a postcard or an autograph from a childhood hero. Kids write to athletes, adventurers, magicians or musicians they admire. But what if researchers were the heros of our youth?

Though it sounds a little stupid (who the hell cares for researchers), it has a really nice personal approach.

Mattias gave us some feedback on storytelling afterwards, which is something that I've never thought of i.e. the cinematic structure of a story. A linear story is easier to follow during presentation. However, if you wanna add more attractiveness to it, one way is to reconsider the orders. Who's the main character? Main characters can be introduced at the beginning and the stories come simultaneously afterwards which create a sense of time. A story needs a problem as a hook and in our case we could go for the contrary of before and after the service. Some parts of the story have a natural feel of ending.

And I managed to clean up my feely subscription and instead of Facebook all the time, I'm reading something every morning. 

I talked to mamon about the idea of working in Nairobi and she gave me an unsurprisingly no. I'm still fascinated by what I saw last year there. I know it's gonna be hard as hell. But this is the once-in-a-life chance that you design something truly meaningful and you are forced to find out the best solution because the resources are extremely limited. And you will grow as a person.