Voi’s scooters only stay rentable if hunters, Voi’s field crew, keep planning, moving, charging and repairing them. That planning was spread across Post-its, Excel sheets and a map taped to a wall.

In a two-week definition sprint, I interviewed Voi’s fleet team and a 3PL partner. Then I defined the account system the new platform would be built on: account tiers, plus the flows for creating and managing accounts. Engineering used these to kickstart the implementation.

Happy to walk through the account logic and flows in a call.